PERSONAL TELEPHONE CALLING SIGNIFICANTLY HELPS ENROLLMENT

Phone calls reduce number of students who do not continue from fall to spring semester from 14% to 7%

Yavapai Community College has adopted the old fashioned approach of calling persons who indicate that they are not continuing to the spring semester after completing the fall semester. According to the College’s Vice President of Instruction and Student Development Ron Liss, the calling has been very successful.  For example, the College lost 14% of students in 2016 between the fall and spring semesters. However, this year because of the work by the Student Development Department, that number was cut in half. Only 7% of students who completed the fall semester did not return for the spring semester. Repeated calling students who were identified as failing to register for the spring semester is credited with the reduction.

Dr. Liss also says that the College is starting earlier and extending the semester in an effort to be more user friendly. You may view Dr. Liss’s report on spring enrollment to the Governing Board by clicking on the video below.