Archive for ADMINISTRATION

FRAUDSTERS ATTACKING COLLEGES USING GHOST ONLINE ENROLLMENT SCHEMES

Use stolen or fake identities to enroll in classes to pocket financial aid dollars

Colleges across the country are increasingly being targeted by fraudsters who use stolen or fake identities to enroll in classes and collect financial aid. For example, at Century College in White Bear Lake, Minnesota, officials estimate that as many as 15% of students in one class were part of what has been described as “an organized crime ring” exploiting this scheme.

According to a report by Erin Adler in the Minnesota Star Tribune (April 12, 2025), investigators found that most of the fraudsters reside in other countries. They typically enroll in online, asynchronous courses—those that allow students to access content at any time—primarily at two-year colleges, with no intention of learning or completing a degree.

“They try to make it through the early days of a course without being found out, doing the bare minimum in classwork until financial aid money is disbursed, usually about 10 days into the semester,” officials explained.

If the fraudsters remain enrolled by the second week, they receive loan disbursements, leaving the college—and ultimately taxpayers—responsible for repayment. In cases where a stolen identity is used, it is possible that the burden may fall on the unsuspecting victim. 

Students involved in the scheme may drop the class after receiving financial aid or remain enrolled, ultimately failing. They often continue registering for additional classes under the same name or identity until they are suspended or otherwise removed.

In one notable case, fraudsters targeted the College of Southern Nevada (CSN), leaving the institution responsible for millions in losses. The perpetrators enrolled as transfer students, a group subject to less rigorous vetting than first-time enrollees. Once classes began, instructors reported full rosters but empty classrooms. An external audit revealed that CSN incurred a $7.43 million debt related to the “ghost students” scheme, including tuition, fees, and institutional write-offs. Additionally, CSN was required to repay the U.S. Department of Education for federal loans disbursed to the fraudulent students.

The ghost student epidemic has affected numerous colleges across the country. Notable examples include:

Prince George’s Community College, Maryland: In 2024, fraudsters submitted 80 fake applications in a single day—averaging one every seven minutes over the course of several hours. A college representative claimed that such fraudulent applications have become a routine challenge.

Pierce College, California: After identifying and removing ghost students from its enrollment rolls, the college saw a 36% decline in reported enrollment, dropping from 7,658 to 4,937 students. Fraudulent enrollments can artificially inflate student counts, disrupting resource allocation and course availability. Detecting and removing these cases often requires labor-intensive manual reviews.

Iowa Western Community College: Faculty members noticed suspicious student behavior, prompting an investigation that ultimately led to the detection and prevention of 109 fraudulent enrollments aimed at exploiting the financial aid system.

In January 2024, a spokesperson for the California Community Colleges Chancellor’s Office reported that approximately 25% of college applications were fraudulent—up from 20% in 2021.

As the threat continues to grow, many institutions are implementing new measures to combat fraud. Here are a few recommended strategies:

Require identity verification

Online identity verification tools can quickly collect and analyze identifying information from applicants. Combining a government ID verification with a selfie is a commonly used approach for fighting fraud. 

  • Government ID verification: Applicants upload a picture of an approved government-issued ID, such as an identification card, driver’s license, or passport. The IDV tool analyzes the image for signs of authenticity, editing, and document tampering. It also extracts data from the ID that will be used for verification. 
  • Selfie verification: With selfie identity verification, the applicant takes and uploads selfies or a short video and their face is compared to the image on the government ID. In the age of AI-generated selfies, liveness detection and advanced analysis are crucial for verifying the selfie is genuine. 

Passive database checks can also be performed in the background to verify information from the government ID without adding friction. Schools may also automatically run checks against internal databases to look for duplicate information or other red flags. 

Monitor passive and behavioral risk signals

Various types of passive signals, monitoring, and reports can help you uncover fraudulent applicants and ghost students without asking for more information or interfering with an application.

  • Passive signals: Information from the applicant’s device or browser can help you uncover suspicious data points or patterns. These might include whether they’re using a VPN, their device’s IP address, location, and time zone, and if they are all out of sync with each other and not close to the address extracted from a driver’s license.
  • Behavioral signals: Monitor how someone interacts with your application — whether they copy and paste information, use autofill, appear distracted, or use their mouse or keyboard in an unusual way. 
  • Email risk reports: An email risk report can tell you when the email was first seen, most recently seen, whether it’s from a temporary mail service, when the domain was created, how active it is, and other information related to the potential risk associated with the email address. The results may be summarized with a risk score or recommendation. 
  • Phone risk reports: Similarly, phone risk reports help you understand the risk associated with a phone number based on factors like the phone type, carrier, recent usage, and whether the number or SIM card was recently moved. 

These signals and reports can help you determine whether you should approve an application, deny it outright, request additional identification, or have someone manually review it. 

COMMUNITY COLLEGE LEADERSHIP REVEALS THE REASON IT DID NOT PURSUE DEVELOPING A COMMERCIAL TRUCK DRIVING SCHOOL ON VERDE CAMPUS AS RECOMMENDED BY CONSULTANTS

Leadership says that the State of Arizona would allow it only a single driving facility.  The leadership then turned its focus to the  Chino Valley Center where major improvements on developing a facility have recently been  completed.

 

Residents in Sedona and the Verde Valley have been questioning since 2023 why Yavapai Community College leadership was not moving  forward with constructing a commercial driver training facility on the Verde Campus, which has around 80 acres of open land available for such an endeavor.  The long-awaited answer finally emerged at the March 2025 Governing Board meeting. The leadership at that meeting indicated that some kind of a state restriction on the number of such facilities that could be built made it drop the development at the Verde Campus.

The plan to establish a commercial driver training facility on the east side of Mingus Mountain was a recommendation from highly paid consultants who contributed to (and likely wrote) Yavapai Community College’s latest Campus Master Plan more than two years ago. They estimated the project would cost approximately $936,320 to initiate.

At some point in the process—though it remains unclear when—the college became aware of a state restriction, which apparently barred it from building or operating two commercial driver training programs. At the March 26, 2025, District Governing Board meeting, officials cited this state restriction as the reason for the absence of a commercial driver training site on the Sedona/Verde side of Mingus Mountain.

Once leadership learned of the restriction, its focus—and funding—shifted to the College’s Chino Valley Center. Notably, significant updates to the development of the driver training facility have recently been completed at that Center.

PRESIDENT RHINE REPORTS THAT YAVAPAI COMMUNITY COLLEGE NAMED ONE OF USA TODAY’S ‘TOP WORKPLACES’ OF 2025

Top Workplaces’ award recognizes more than 1,500 organizations with 150 or more employees that have created exceptional, people-first cultures

Yavapai Community College President Dr. Lisa Rhine informed the District Governing Board at its March meeting that the College had been named on of USA Today’s “Top Workplaces.”  In a March 26 news release, the College explained  that  “The ‘Top Workplaces’ award recognizes more than 1,500 organizations with 150 or more employees that have created exceptional, people-first cultures. About 40,000 organizations were invited to participate.”

Winners are recognized for their commitment to fostering a workplace environment that values employee listening and engagement. Yavapai College was cited as an outstanding workplace among institutions with 500-999 employees.”

Dr. Rhine, in commenting on the award, said: “It is an honor to be recognized as a top workplace in the U.S. Our employees are the engine that powers what we do, and it is incredibly important that we build a culture that supports them. I am so proud of YC.”

Top Workplaces are determined by administering an employee engagement survey through Energage. Energage surveys employees at thousands of companies worldwide. The employee survey feedback is the sole criterion in determining the Top Workplaces. A full list of 2025 winners can be seen at:

https://www.usatoday.com/story/money/2025/03/20/best-places-to-work-2025-survey/77718021007/

The “Top Workplaces of 2025” citation comes a year after Yavapai College was named one of 2024’s “Top Workplaces in Arizona” by AZCentral, USA Today Network, and LocalIQ.

Sources:  YCC District Governing Board meeting March 26, 2025; YCC press release authored by Michael Grady dated March 26, 2025.

 

CHAIR MCCASLAND ABRUPTLY SHIFTS YAVAPAI COMMUNITY COLLEGE DISTRICT GOVERNING BOARD MEETINGS TO ZOOM BECAUSE OF UNSPECIFIED “SAFETY CONCERNS”

Provides no evidence or examples  to Board members supporting the decision; Representative Payne asks for information regarding the nature of the concerns and fears that the zoom mode of communication may interfere with Board open discussion of issues

On Thursday afternoon, February 6, 2025, members of the Yavapai Community College District Governing Board were notified via email that, due to unspecified “safety concerns,” future Board meetings would be held on Zoom. The notice stated that Chair McCasland “believes this will allow all meeting attendees, including the public, to participate in a safe setting.”

McCasland provided no examples or further explanation for the abrupt and somewhat alarming decision. Third District Representative Toby Payne sent an email to Chair McCasland requesting clarification about the “safety concerns” that prompted the switch to Zoom meetings. So far, there has been no reply.

Representative Toby Payne

When questioned by the Blog about McCasland’s safety concerns, Payne indicated he was unaware of any. When asked if he had received any threats, he responded, “No.” He commented that he was concerned that the switch to the virtual format may interfere with communication during the meetings among Board members.

It is noteworthy that during the month of January  the Governing Board has held two workshops with each lasting around six hours. There was no opportunity for the public to speak at either meeting.  However, there were few, if any, members of the public present at either meeting.

The relevant portions of the two emails are set out below:

(Email from Yvonne Sandoval, Executive Assistant to the President & District Governing Board)

Sent:  Thursday, February 6, 2025 2:15 PM

Subject: Important Statement from Board Chair McCasland

“Good afternoon, Board Member,”

“Per Board Chair McCasland’s directive, letting you know that after learning of safety concerns related to our board meetings, she has decided that governing board meetings will be held virtually only until further notice.  Meetings will be live-streamed and recorded in the same way governing board meetings were handled during pandemic closures.  We will provide notice of this change to the public on our website, and the information will also be included on all meeting agendas.  She believes that this will allow all meeting attendees, including the public, to participate in meetings in a safe setting.“

Mr. Payne’s response:

“Chair McCasland:

“Please explain to all the Board members what your “Safety Concerns” are that have prompted your switch to a Virtual Meeting for the Yavapai College Board.  I believe this will hinder the free flow of discussion.”

Toby Payne

PRESIDENT RHINE REVEALS CHILLING DIRECTIVE: ALL FACULTY AND STAFF FORBIDDEN FROM DISCUSSING COLLEGE OR COMMUNITY MATTERS WITH SERVING DISTRICT GOVERNING BOARD MEMBERS UNDER THREAT OF DISCIPLINE FOR EVEN POTENTIALLY INNOCENT MINOR VIOLATIONS

This seems to reflect a typical authoritarian perspective, marked by a profound distrust in the integrity of Governing Board members and the imposition of a free speech barrier throughout its campuses and centers

It may have shocked some to learn that Yavapai Community College President Dr. Lisa Rhine has issued a chilling directive to staff, instructing them to never discuss college or community matters with a member of the District Governing Board. According to Dr. Rhine, even an innocent conversation with a Board member could lead to disciplinary action if it touches on something she considers and defines as “college operations.”

Dr. Rhine revealed this authoritarian edict while supporting a provision in a District Governing Board policy resolution drafted by former college president and consultant Dr. David Borofsky. The resolution, which was under discussion, included a clause that was eventually approved in a 4-1 vote. The provision states: “Under no circumstances should an individual Board member direct or contact by any means, a staff member concerning a college or community issue.”

This poorly drafted provision effectively limits a Board member’s ability to seek information from any college source other than the president. The restriction, in the Blog’s view, clearly undermines the role of Board members, who are elected officials entrusted with representing the taxpayers of Yavapai County. It also reflects a profound distrust of the integrity of Board members.

Below is a video clip of Dr. Rhine’s comments, delivered to the Board at its November 21 meeting on the Prescott Campus.

LAME DUCK YAVAPAI COMMUNITY COLLEGE DISTRICT GOVERNING BOARD APPROVES 4-1 DRACONIAN RESOLUTION DESIGNED TO THROTTLE ELECTED BOARD MEMBERS FREE SPEECH AND CEMENT PRESIDENT’S POWER

Drafted by a former College president and current consultant, the document contains extreme provisions solely intended to allow the Community College president to control an elected Governing Board member’s behavior and speech when it comes to the taxpayer supported institution

OPINION: The outgoing Yavapai Community College District Governing Board, with two lame-duck members,  convened on November 21 at the Prescott Campus, where one of the major issues was a controversial resolution drafted by current consultant and former college president Dr. David Borofsky. The resolution’s main purpose appears aimed at stifling and controlling the free speech and behavior toward faculty and staff of elected Board members. As written, the resolution raises serious concerns about transparency and accountability.

Dr. Borofsky’s professional history is deeply intertwined with Yavapai Community College leadership. He previously served as Interim Executive Director of the Arizona Association of Community College Trustees (AACCT), an organization that listed Yavapai Community College Board Chair Deb McCasland among its members. He is now the permanent Executive Director of a separate entity, the Arizona Community College Coordinating Council (ACCCC), which lists as a member Yavapai Community College President Dr. Lisa Rhine.

Notably, Borofsky’s tenure as a college leader has not been without controversy. For example, it was reported that at Dakota State University he unexpectedly resigned when students began organizing petitions “to then President Borofsky—who was primarily suspected for pressuring the changes in leadership—asking for answers to why these decisions were made.” The claim was that “several high profile administrators” had stepped down, and  it “was believed by many students and faculty that these administrators had not stepped down willingly.”

It was also reported that Jack Warner, executive director of the Board of Regents, “managed to confirm a suspicion that students . . .held since the incident: Doctor Borofsky’s choice to leave was a quick development, and was certainly made because of the poorly received decisions.”

At the November Yavapai Community College Governing Board meeting, Third District Representative Toby Payne asked Chair McCasland who had initiated the request for Borofsky to draft the resolution. McCasland admitted she had done so.

The resolution presented by Borofsky to the Board, which was published in full in a November 16 blog post, is overall an extreme document designed to muzzle dissent and enforce rigid control over Board members. Among its provisions, it prohibits Board members from making any comments about the College president that could be construed as negative. Thus, the Third District representative Toby Payne, under this resolution, can never raise critical questions with his constituents about the lack of attention or development by the college leadership in his district. Even more troubling, the Resolution bans Board members from engaging with community college staff or faculty in any way on any issue involving the College or the community.

This resolution lays bare the administration’s profound fear of criticism and its desire to silence opposing voices. It exemplifies a culture of authoritarian control, where dissent is not tolerated, and open dialogue, some of which may be considered critical,  is actively suppressed. Such measures are a blatant affront to the principles of governance and transparency that should guide a public institution.

In essence, the resolution reflects an unsettling effort to insulate the College leadership from accountability at the expense of the public’s trust. The five elected officials on the lame duck Governing Board should have resisted the blatant attempt to undermine their ability to represent their constituents and upheld their responsibility to advocate for transparency and fairness. Anything less is a disservice to the residents of Yavapai County who they are sworn to serve. Moreover, it is a disservice to democracy.

Unfortunately, the 4-1 vote cast by the lame duck representatives who approved this resolution at  Tuesday ‘meeting does not reflect either these concerns or basic democratic values.

YAVAPAI COLLEGE NAMED FINALIST FOR 2024 BELLWETHER AWARD

Third time in four years it has been selected as a group finalist

Yavapai Community College pays $3,300 annually to participate in the Bellwether College Consortium, according to the organization’s website. This prestigious consortium recognizes outstanding and innovative programs among community colleges across the United States and its territories.

Each year, 30 community colleges are selected as finalists for the Bellwether Awards, drawn from a large pool of applicants. The finalists are divided into three categories, with 10 colleges chosen in each of the following: Instructional Programs and Services, Planning, Governance, and Finance, and Workforce Development.

This year, Yavapai Community College earned a place among the 10 finalists in the category of Instructional Programs and Services. The college’s submission focused on the formation and implementation of its All-College Council, highlighting its commitment to collaboration and shared governance.

The Bellwether Award winners will be announced during the Community College Futures Assembly, scheduled for February 23–25, 2025, at the historic Menger Hotel in San Antonio, Texas.

MIFFED BY THE AUDACITY OF PRE-MEETING QUESTIONS SENT AS A COURTESY BY SEDONA MAYOR AHEAD OF PLANNED OCTOBER MEETING AND CLAIMING HURT FEELINGS STILL LINGER FROM QUESTIONS ASKED IN 2021, YAVAPAI COLLEGE WITHDRAWS SED0NA/VERDE VALLEY DEAN AND DIRECTOR OF COMMUNICATIONS FROM ANSWERING THEM

Last minute replacements appear to be  Dr. Marylou Mercado and Provost Dr. Doug Berry; unclear how  they will respond to Mayor’s questions or whether they will explain the response from Hernandez

Mayor Scott Jablow

Yavapai Community College appeared miffed, agitated, and offended by the audacity of being asked in a premeeting email to respond to specific questions regarding its operations at the upcoming October 9 Sedona City Council meeting. The questions, sent by Sedona Mayor Scott Jablow, seemed to strike a nerve. According to the College, its frustration and refusal to answer harken back to a previous encounter in September 2021, when a similar line of questioning allegedly provoked a strong reaction.

In an effort to assist Sedona/Verde Valley Dean Dr. Del Genio and Communications Director Richard Hernandez in preparing for their presentation, Mayor Jablow sent Hernandez a list of ten potential questions he might raise during the October 9 meeting. (See questions below.) Hernandez’s response, which came swiftly and could easily be interpreted as angry, frustrated, or even petulant, left little room for doubt. (See response below.)

In his correspondence, Hernandez bluntly informed the mayor that neither he nor Dr. Del Genio would attend the upcoming Council session. He made it clear that he was “not interested” in a repeat of the College’s last appearance before the Council in September 2021. Hernandez claimed that the Council’s behavior and questioning during that 2021 meeting were inappropriate for a public forum. He even suggested a private meeting involving only the mayor, the council, and select staff, raising concerns about whether this proposal was an attempt to bypass public scrutiny.

The College has yet to clarify whether Dr. Del Genio shares Hernandez’s position. All inquiries by the Blog for further information have been directed to the public relations department, which has a long-standing reputation for withholding information.

As of the latest update, Yavapai Community College has assigned Dr. Marylou Mercado, Vice President of Workforce Development & Health Sciences, and Dr. Doug Berry, the Provost, to represent the College at the October 9 Council meeting. Whether they will avoid answering the mayor’s questions remains to be seen.

Below is a copy of the note sent to the Sedona Mayor by the Mr Hernandez on behalf of the Community College rejecting the offer to appear because of the questions:

Below is a copy of the questions Mayor Jablow sent as a courtesy to the College prior to the meeting suggesting they might be raised at the session:

SIX PERSON PRESCOTT BASED EXECUTIVE LEADERSHIP TEAM RESPONSIBLE FOR CLOSING DOWN VERDE VALLEY STUDENT CAFÉ; APPARENTLY BELIEVE THAT REPLACING TWO-PERSON CAFÉ STAFF WITH MACHINES WILL MAKE MORE MONEY FOR THE COLLEGE

Verde Café manager, Kelly Foy,  becomes catering manager for Prescott Student café and Executive Chef District wide; other employee will  continue in job as  part-time non-credit culinary worker

The decision to close down the Student Café on the Verde Valley Campus was made by Yavapai Community  College’s Prescott based Executive Leadership Team (ELT).  The Yavapai Community College Sedona/Verde Valley Campus Dean is not formally included among this group of decision makers. 

The decision was apparently based on financial concerns.   The Executives concluded that replacing the Verde Valley Campus Café with vending machines run by an outside company could generate more money that the Café run by one full-time and one half-time person.  The outside company has already installed vending machines at CTEC, the Prescott Valley Center, and on the Prescott Campus.  (The Prescott Campus vending machines are in addition to the Eatery seven day year round student Café operated there and are located apart from the Cafe.)

Kelly Foy  was hired in 2022 as  the manager and instructor for the Verde Valley Campus Café. In a press release from the time she was hired, the Community College quoted Foy as aiming at “creating the teaching restaurant for YC because she loves cooking, loves teaching and believes hands-on experience is invaluable for students. `I’m drawn to teaching that involves actually doing the work at the same time,” Kelley said adding, “I want to be part of the direction the college is going’ — that is providing life-lifting career opportunities for individuals and strengthening our local economy.”

Foy’s new assignment is that of catering manager for the Prescott Student café and Executive Chef District wide.  The other employee will  continue in job for the Community College as  part-time non-credit culinary worker (a little unclear).

YAVAPAI COMMUNITY COLLEGE AMONG 153 ARIZONA COMPANIES NAME AS A TOP WORKPLACE

One of 22 organizations in the large company category to receive the award

Yavapai Community College was one of 153 companies across Arizona that were identified by AZCentral, USA Today Network, and LocalIQ as top workplaces and one of 22 organizations in the “large company” category. The Community College accepted the award at the annual Top Workplaces awards gala in Glendale, Arizona , on June 27, 2024.

According to the Community College’s press release, “Top Workplaces are determined by an employee engagement survey through Energage, which surveys employees at thousands of companies worldwide. The employee survey feedback is the sole criterion in determining the Top Workplaces.”

“It is an honor to be recognized as a Top Workplace in Arizona, and it is a testament to our employees’ true belief in the mission and vision of Yavapai College. Collectively, our faculty and staff are focused on student success,” said Dr. Lisa Rhine, President of Yavapai Community College.

Yavapai College employs nearly 1,000 employees annually, including 500 full-time employees, and the College will now be up for a national Top Workplace Award later this year.

Source: Verde Valley News.